Returns & refunds

Draft for review — return destination and business details must be completed before launch.

Need a little help with your order?

If something isn’t right, contact us with your order number or other proof of purchase. We’ll help with the next steps.

Changed your mind?

For eligible online purchases, tell us you want to cancel within 14 days after the day you receive your goods. You then have a further 14 days to send them back. You do not need to give a reason. Contacting us for return instructions does not require you to wait for approval to exercise your cancellation rights.

You may inspect an item as you would in a shop. Please pack returns securely. We may deduct for loss in value caused by handling beyond what is needed to check the item’s nature, characteristics and functioning, where the law allows.

Return postage

If you change your mind, you are responsible for the direct cost of returning the goods. Please pack them securely and keep proof of posting. This does not apply to faulty or incorrectly supplied items, for which we cover reasonable necessary return costs.

Your refund

For a cancelled order, we’ll refund the amount due using your original payment method, without a refund fee, within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. When you cancel your whole order, we’ll also refund the standard outward delivery charge. Any extra paid for an upgraded delivery service is not refundable beyond the standard delivery cost.

Faulty, damaged or incorrect items

Please contact us if your order arrives damaged, is faulty or differs from its description. We’ll provide the remedy you are entitled to under UK consumer law and cover reasonable necessary return costs for faulty or incorrectly supplied goods. Your rights for faulty goods are separate from the change-of-mind cancellation period.

Before launch

Confirm the return destination and any applicable product-specific cancellation exceptions. If any goods cannot normally be returned by post, provide the required estimate of return costs before purchase. No home address is included in this draft. Required business and cancellation information must be completed before orders are accepted.

Nothing in this policy limits your statutory rights.