Refund policy
Last updated: 7 October 2026
We want you to be happy with your Giggle & Bald order. Contact giggleandbald@gmail.com for help. This policy applies to purchases from giggleandbald.shop.
Our returns policy
We provide the cancellation, return and refund rights required by applicable consumer law. We do not offer an additional goodwill returns period or voluntary change-of-mind exchanges. The statutory rights below remain fully available. This version applies to orders placed after its publication. Earlier orders retain the policy and rights applicable when they were placed.
Changing your mind
You can cancel an eligible online purchase without giving a reason from the time you place your order until 14 days after the day you receive your goods. For one order delivered in separate parts, the cancellation period runs from receipt of the last item. Tell us clearly by email or post within that period, then send the goods back within a further 14 days. You do not need to wait for us to approve a valid cancellation. We do not accept change-of-mind requests made after the statutory cancellation period has expired. This does not affect faulty-goods rights or any statutory extension of the cancellation period.
How to return
Email your order number or other proof of purchase and tell us which items you are returning. Please contact us before posting so we can help with return arrangements; contacting us does not replace or shorten your legal cancellation rights. Returns address: Giggle & Bald, 63 Spruce Drive, Brandon, IP27 0UL, United Kingdom.
Pack items securely, include your name and order reference, and retain proof of postage. You pay the direct return postage for a change-of-mind return. We pay reasonable return costs for goods that are faulty, damaged on arrival, incorrect or not as described. Contact us so we can arrange this.
Condition of returned goods
You may inspect goods as you would in a shop. Please return all supplied parts and accessories, with original packaging where possible. We may deduct an amount for actual loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. There is no restocking fee. Missing original packaging does not automatically remove your cancellation rights.
Blind boxes, sale items and exceptions
Sale items have the same statutory rights as full-price items. Blind boxes are not automatically excluded from cancellation because their contents are random. Opening or damaging collectible packaging may reduce value; any deduction must reflect actual loss caused by handling beyond reasonable inspection. Receiving a random design you did not prefer is not itself a defect if the item matches its description.
The change-of-mind right does not apply to goods made to your specifications or clearly personalised, or goods supplied with a health or hygiene seal that are unsuitable for return once that seal has been broken, where the legal exception applies. A normal packaging seal alone does not make a product exempt. These exceptions never remove rights concerning faulty or misdescribed goods.
Refunds
For a cancelled order, we refund the returned goods and, where the entire order is cancelled, the basic standard outbound delivery charge. Any extra paid for upgraded delivery is not refundable under the cancellation right. For a partial return, we refund any delivery charge that would not have been incurred for the items kept.
We refund to the original payment method without a refund fee. We may withhold a cancellation refund until we receive the goods or evidence that you sent them back, whichever is earlier. Refunds are made without undue delay and within 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days of your cancellation. Your payment provider may take additional processing time to display the credit.
Faulty, damaged or incorrect goods
Please contact us as soon as you discover a problem, with your order details and photographs if available. Photographs help us investigate but are not a condition of your statutory rights. You normally have a 30-day short-term right to reject faulty or misdescribed goods for a refund. After that, the usual first remedy is repair or replacement, free of charge, within a reasonable time and without significant inconvenience. Where both remedies are impossible or disproportionate, an attempted repair or replacement fails, or the remedy is not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final rejection and refund. The 14-day change-of-mind period does not limit these rights. You do not need the original packaging to report a fault.
Faulty-goods remedies do not cover damage caused by your misuse or accidental damage, or fair wear and tear. This does not exclude faults present at delivery, latent defects or goods that fail to meet statutory quality or durability standards. Any lawful deduction for use on final rejection after six months will reflect the use actually received; no such deduction applies to these goods when rejected within the first six months.
Exchanges
We do not offer voluntary exchanges for a different size, colour or design. Where eligible, you may exercise your cancellation right and place a separate new order. Statutory replacement rights for faulty or misdescribed goods are unaffected.
Optional cancellation form
You can use this form, but any clear cancellation statement is sufficient.
To: Xiaoyue Zhang, trading as Giggle & Bald
63 Spruce Drive, Brandon, IP27 0UL, United Kingdom
Email: giggleandbald@gmail.com
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if sent on paper):
Date:
Nothing in this policy restricts your statutory consumer rights.