Terms & conditions

Draft for review — not ready for launch.

About these terms

These terms cover purchases of physical goods from Giggle by UK consumers. Please read them alongside our Delivery information, Returns and refunds policy and Privacy policy. You can print or save this page for your records.

Who we are

To complete before launch: legal trader name, business structure, geographical business address, business email and any applicable company registration and VAT details. A contact form alone does not replace all required business information. No personal address is included in this draft.

For help, please use our Contact page.

Placing an order

Choose your items, review your basket and enter your delivery details at checkout. Please check quantities, options and your address before submitting payment. Orders are placed in English. Contact us promptly if you spot a mistake after ordering; we will help where possible without limiting your cancellation rights.

Order acceptance

Proposed process — confirm before launch: an order acknowledgement confirms receipt of your order, not acceptance. We accept your order when we send a dispatch confirmation, at which point a contract is formed. If we cannot accept an order, we will tell you and promptly refund any payment taken. Store payment settings and notification wording must match this process.

Prices and payment

Prices are in pounds sterling. The total payable, including applicable taxes and delivery charges, will be shown before you pay. Available payment methods are displayed at checkout. Optional extras will only be charged with your agreement. If a price or description error affects an order, we will contact you to resolve it; we will not charge an increased price without your agreement.

Our products

We aim to show products honestly through photographs and descriptions. Screen settings may affect colour appearance, but this does not remove your right to receive goods that match their description. Please check the dimensions and other details in each listing.

Delivery

We aim to dispatch within two working days, excluding weekends and bank holidays. Carrier transit time is additional. Delivery costs and supported destinations must be confirmed at checkout. Unless a different delivery period is agreed, goods will be delivered within 30 days. Contact us if a parcel is missing, delayed or damaged; your statutory delivery rights remain unchanged.

Cancellations and returns

For eligible online purchases, you may tell us you are cancelling within 14 days after receiving your goods and then have a further 14 days to return them. Customers pay direct return costs for a change of mind. We cover reasonable necessary return costs for faulty or incorrectly supplied goods. See our returns policy for refund timing and further details. Any lawful product-specific exceptions must be clearly explained before purchase.

Your rights and our responsibility

Nothing in these terms excludes or limits your statutory consumer rights, or any liability that cannot lawfully be excluded or limited. We remain responsible for fulfilling our obligations to you; using a delivery carrier does not remove those obligations.

Questions and complaints

Please contact us with your order details and an explanation of the problem so we can work towards a resolution.

Changes to these terms

Updates apply to future orders. The terms agreed when you placed an order continue to apply to that order unless we agree otherwise with you or a change is required by law.

Before launch

Complete trader details, agree the order-acceptance process, check payment and confirmation emails, finalise delivery and returns arrangements, provide required cancellation information and review these terms against the actual products sold.