Terms of service
Last updated: 7 October 2026
About us
These terms apply to consumer purchases from Giggle & Bald at giggleandbald.shop, including the Giggle and BALD ranges. The seller is Xiaoyue Zhang, trading as Giggle & Bald. Business address: 63 Spruce Drive, Brandon, IP27 0UL, United Kingdom. Email: giggleandbald@gmail.com.
Your order
Please check your items, selected variants, quantities and delivery details before paying. The order acknowledgement confirms receipt of your order; we accept your order when we send your dispatch confirmation. If we cannot accept an order, for example because an item is unavailable, we will contact you and refund any payment for the affected items. We will not substitute a different product without your agreement.
Products and descriptions
The selected product description explains what is included, its size and any relevant care or safety instructions. Props in photographs are not included unless stated. Screens and lighting can affect colour appearance, but this does not affect your rights if goods are misdescribed. Follow the age guidance, warnings and care instructions supplied with each item; collectible items are not necessarily suitable as children's toys.
Blind boxes and confirmed designs
An unopened blind box contains a random design from the advertised series. We cannot promise a particular design or a hidden/secret figure unless the listing expressly says so. Buying several boxes does not guarantee different designs unless stated. A confirmed-design option supplies the design named in that option; packaging may have been opened to identify it where explained in the listing. Your cancellation and faulty-goods rights remain as described in our Returns & Refunds Policy.
Prices and payment
The currency, item prices, applicable taxes, delivery charges and total payable are shown before you place your order. Payment is taken through the methods offered at checkout. Discount conditions are displayed with the offer. If we discover a pricing or description error before accepting your order, we will explain it and ask whether you wish to proceed with corrected details or cancel for a refund. We will not charge an additional amount without your agreement.
Delivery and pre-orders
Available destinations, delivery charges and delivery estimates are shown during checkout or in the product listing. Pre-orders are identified in the listing with the expected dispatch period. We will contact you about material delays. Unless another delivery period has been agreed, goods will be delivered within 30 days. If delivery is late, your legal rights may include setting an appropriate additional deadline or ending the contract and receiving a refund. Goods remain our responsibility until you, or someone you nominate, receives them, except where you independently arrange a carrier we did not offer.
Cancellations, returns and problems
Our Returns & Refunds Policy explains how to cancel an online order, return goods and report a problem. It forms part of these terms. Please contact us if a parcel is lost, damaged or contains the wrong item; we will deal with the issue rather than requiring you to resolve our delivery arrangements yourself.
Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Nothing in these terms limits responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Your statutory consumer rights are unaffected.
Privacy and website use
Our Privacy Policy explains how personal information is handled. Do not misuse the website, attempt unauthorised access or submit unlawful content. Product and character trademarks belong to their respective owners; a product listing does not imply endorsement of this store by a rights holder.
Questions and complaints
Email giggleandbald@gmail.com with your order number, if available, and a description of the issue. We will consider your complaint and explain the proposed resolution. These terms are governed by the law of England and Wales, without removing mandatory consumer protections available where you live. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts.
Updates
We may update these terms for future orders. The terms supplied when you placed your order apply to that order.